• Mundia Sharon

Acquiring a Certificate of Good Conduct




A certificate of good conduct, also known as a police clearance certificate, is a document that certifies a person’s criminal record as free from crime or not. In Kenya, a certificate of good conduct is issued to Kenyans residing in the country, Kenyans residing in foreign countries, foreign citizens (who are not aliens or refugees in Kenya) and foreign citizens (who are aliens and refugees in Kenya). The certificate of good conduct is issued by the Directorate of Criminal Investigations (DCI) in Kenya. More often than not a certificate of good conduct is requested by employers to certify a person’s identity as free from crime thus eligible for employment within the respective institution.


This certificate is commonly needed in Kenya when applying for jobs at certain companies.


The Process of applying

  1. Log in to your eCitizen account on www.ecitizen.go.ke using your username (your email address or ID number) and password. You will be redirected to your eCitizen dashboard where you will click on the ‘Get Service’ prompt under the ‘Directorate of Criminal Investigation’ box.

  2. Click on the ‘Police Clearance Certificate’ prompt then follow the guidelines on how to apply for a certificate of good conduct by filling the online application form.

  3. Choose the payment mode to pay Ksh. 1,050 for the good conduct certificate.

  4. Once you’ve paid, book an appointment for the date and time you’ll record your fingerprints; Currently you can not only record your fingerprints at the CID headquarters office along Kiambu Rd but also at Huduma Centres such as at Kibra, Makadara, Nairobi City Square, Nairobi CBD GPO, etc in Nairobi and Embu, Turkana, Machakos, Mombasa, Kakamega, Kisumu, Nakuru, etc outside Nairobi county.

  5. Download and print two copies of the payment invoice and a copy of the C24 form printed on both sides of an A4 paper in preparation for the fingerprint recording appointment.

  6. On the day of the appointment you are required to carry the printed invoices, the printed C24 document, and your original ID or original birth certificate in the case of a minor and a copy. The application is done in person.

  7. At your location of appointment your fingerprints will be recorded on a prescribed fingerprint form C24 and after your invoice will be stamped and the officers will retain the copies of the documents you carried. Thereafter you will wait for 3weeks for the certificate to be ready.

  8. When the certificate of good conduct is ready you will get a message from ECITIZEN; Thereafter you should login to your e-citizen account and print the certificate.



P.S.; To verify the validity of your certificate of good conduct send the word “DCI” to 21546 to subscribe for the service. Dial *512# on your phone then follow the prompts for the verification process. Once you have finished the above process, you will receive a message informing you whether your certificate is valid or not.


Also note that the certificate of good conduct has a validity of a year thus will have to be renewed annually.



Disclaimer: This article is not to be taken as legal advice